Refund policy

Returns & Refunds Policy

Last Updated: October 15, 2026

At Easy Scrubber, customer satisfaction is important to us. We are committed to providing quality cleaning products and a straightforward shopping experience.

Please review our Returns & Refunds Policy before making a purchase. This policy explains our return eligibility requirements, refund procedures, order cancellations, and subscription terms.

1. Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To qualify for a return, your item must meet the following requirements:

Be completely unused and unopened.
Be in its original condition and packaging.
Include all original accessories, components, and materials.
Have proof of purchase, such as an order number or confirmation email.

Opened, used, or damaged products are not eligible for standard returns, except where required by applicable law.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return, please contact our customer support team at support@shopeasyscrubber.com within 30 days of delivery.

Please provide:

Your order number.
The reason for your return.
Photos of the product, if applicable.

Our support team will review your request and provide return instructions if your item qualifies.

Do not send any products back without receiving return authorization. Unauthorized returns may not be accepted.

3. Return Shipping Costs

Customers are responsible for return shipping costs for standard returns.

Please note:

Return shipping fees are paid by the customer.
Original shipping charges are non-refundable, except where required by applicable law.
We recommend using a trackable shipping service.
Customers are responsible for ensuring returned products reach the designated return location.

Easy Scrubber is not responsible for return shipments lost or damaged in transit, except where required by applicable law.

If your order arrives damaged, defective, or incorrect, we will cover any required return shipping costs.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@shopeasyscrubber.com as soon as possible after delivery.

Include your order number, a description of the issue, and photos when available.

After reviewing and verifying the issue, we will offer an appropriate resolution, which may include:

A replacement product at no additional cost.
A refund to your original payment method.

Customers will not be responsible for additional shipping charges associated with correcting a verified damaged, defective, or incorrect order.

Your statutory consumer rights remain unaffected.

5. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items are not eligible for standard returns:

Opened or used cleaning products.
Used cleaning accessories, scrubbers, or replacement heads.
Products without their original packaging.
Products damaged or altered after delivery.
Gift cards, if applicable.

These restrictions do not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

6. Sale and Discounted Items

Items purchased during promotional events, seasonal sales, bundle offers, or with discount codes may be returned if they meet our standard return requirements.

Refunds are calculated based on the actual amount paid for the eligible returned items, after applicable discounts.

For promotional bundles or multi-item offers, the refund amount may be adjusted to reflect the discount allocation across the purchased items.

Original shipping charges remain non-refundable unless otherwise required by law.

7. Order Cancellations

We understand that customers may occasionally need to cancel an order.

Orders may be canceled for a full refund before fulfillment.

To request a cancellation, contact support@shopeasyscrubber.com as soon as possible and include your order number.

Please note:

Cancellation requests must be received before the order has been fulfilled.
Once an order has been fulfilled, cancellation cannot be guaranteed.
If your order has already been fulfilled, you may request a return after delivery, subject to our return eligibility requirements.

8. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to the original payment method.
We will process approved refunds within 5–10 business days.
Your bank or payment provider may require additional time for the refund to appear in your account.
Original shipping charges are non-refundable unless required by law.

If more than 10 business days have passed since your refund was approved and you have not received confirmation that it was processed, please contact our support team.

9. Exchanges

We do not currently offer direct exchanges for standard returns.

If you would like a different product, you may request a return for your eligible item and place a new order.

For damaged, defective, or incorrect products, please contact our customer support team to arrange a replacement or refund.

10. Subscriptions and Recurring Orders

Certain Easy Scrubber products may be available through subscription plans that provide automatic recurring deliveries.

When purchasing a subscription, you authorize recurring charges based on the delivery frequency and pricing displayed at checkout.

You may cancel your subscription at any time.

To manage or cancel your subscription:

Use the subscription management link provided in your order confirmation email or customer account, if available.
Alternatively, contact support@shopeasyscrubber.com for assistance.

There are no additional cancellation fees for ending your subscription.

Please note:

Canceling your subscription stops future recurring orders and charges that have not already been processed.
Subscription orders that have already been processed or fulfilled cannot be automatically canceled or refunded.
Any eligible subscription order may be returned in accordance with this Returns & Refunds Policy.
Canceling a subscription does not automatically cancel or refund previously processed orders.

11. International Orders and Returns

Easy Scrubber ships within the United States and internationally to supported destinations.

International customers may request returns within 30 days of delivery, subject to the eligibility requirements outlined in this policy.

Please note:

Customers are responsible for international return shipping costs for standard returns.
Any applicable customs duties, import taxes, or other government-imposed fees are the customer's responsibility unless otherwise stated at checkout or required by law.
Original shipping charges and non-refundable import fees are not included in standard product refunds.
International return shipping times may vary depending on the destination and carrier.

For damaged, defective, or incorrect international orders, please contact our support team before returning any products.

Nothing in this policy limits any mandatory consumer protection rights applicable in your country or region.